Frequently Asked Questions
About Our Products
Who are your scissors designed for?
Our professional hair scissors are designed for professional barbers, hairstylists, and individuals who demand quality in their tools.
What materials are your scissors made from?
Our scissors are crafted from premium Japanese VG10 steel, precision-machined using CNC technology to ensure exceptional sharpness and long-lasting durability.
What sizes are available?
We offer a range of sizes from 5.0 inches to 7.0 inches, suitable for different cutting techniques and hand sizes.
Orders & Shipping
Do you offer international shipping?
Yes, we ship worldwide, including to Europe, North America, Australia, and more.
How long does order processing take?
Orders are typically processed within 1–3 business days. International delivery takes 7–15 business days.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use it to check your delivery status on the relevant courier's website.
After-Sales Service
Do your products come with a warranty?
All products come with a 12-month quality warranty. If there is a quality issue, we will repair or replace the item free of charge.
How do I request a return or exchange?
Please contact our customer service team within 7 days of receiving your order. We'll guide you through the return or exchange process.
Can the scissors be sharpened?
Yes, we offer professional sharpening services. Feel free to contact us for more details.
Contact Us
If you have any other questions, please reach out through the following:
- Email: support@fusheartscissors.com
- Business hours: Monday to Friday, 9:00 AM – 6:00 PM (Beijing Time)